Equipment quotes Cancel The title field is required!

1. James Smith

   

   112 posts
   
   7/20/2012 1:07 PM

   I need to vent here guys. Has anyone every gotten a quote on equipment turned it into for approval only to find out two weeks later they left out parts that was supposed to be included (grooming reels, they priced me on the frame parts but not the actual grooming shaft and blades). So now I have to inform the board that it was mis quoted and possibly have to change brands.

   
   
   
   
2. Baker Daniel

   
   7/20/2012 2:07 PM

   I would be talking to the boss of the sales guy who quoted the equipment. If he didn't know his quote software or his product well enough to quote you properly then he has no business writing your quote. Make that perfectly clear to his boss and tell him you want it for free. If he says he can't do that then find another distributor or push hard for getting it in at his cost.
   
   If you do regular business with them, they should take care of you. If you spread your business around and they don't see you as a loyal customer, they may be less willing to work with you.

   
   
   
   
3. McCallum David K

   
   7/21/2012 8:07 AM

   Randy care to share the initials of the salesman? No reason to name names.

   
   
   
   
4. Andy Jorgensen

   

   1 posts
   
   7/21/2012 8:07 AM

   Why not just be honest about it with the board? Tell them what happened and ask if they still want to go ahead with the purchase. With so many options on mowers today, it's not simply just ordering a "Toro 3150". They have to order it all separately. But, I do believe I would have a talk about how your board wasn't happy about it.

   
   
   
   
5. Kevin Girt

   

   0 posts
   
   7/21/2012 7:07 PM

   Okay, you want to vent. BUT did the quote have everything listed on it that you wanted? if not then the venting needs to be in front of the mirror. Everyone in the business knows that buying the traction unit is separate from the reels. There are to many variations in the units and the reels to but them together, ai 7,8,11 blade,narrow versus wide wiehle rollers, grooming reels, ect... If these things weren't specified on the quote, regardless of your conversation with the salesman then I'm sorry to say it's your oversight and and you need to suck it up let the board know and move on. Remember the worst mistake made is the one you make twice so learn from this. I'm not siding with the salesman, God knows I hate paying their prices, and I tell them so. My main comment to them is that if we can't afford the prices they want to charge for their whole goods and parts who will????

   
   
   
   
6. Anthony Nysse

   

   1 posts
   
   7/22/2012 4:07 PM

   Kevin Girt said: Okay, you want to vent. BUT did the quote have everything listed on it that you wanted? if not then the venting needs to be in front of the mirror. Everyone in the business knows that buying the traction unit is separate from the reels. There are to many variations in the units and the reels to but them together, ai 7,8,11 blade,narrow versus wide wiehle rollers, grooming reels, ect... If these things weren't specified on the quote, regardless of your conversation with the salesman then I'm sorry to say it's your oversight and and you need to suck it up let the board know and move on. Remember the worst mistake made is the one you make twice so learn from this. I'm not siding with the salesman, God knows I hate paying their prices, and I tell them so. My main comment to them is that if we can't afford the prices they want to charge for their whole goods and parts who will????

   
   Kevin is spot on. The quote should have been reviewed, upgrade, by upgrade to ensure all you wanted quoted, was. The fault lies in the mirror.

   
   
   
   
7. James Smith

   

   112 posts
   
   7/23/2012 9:07 AM

   Let me just say this, When I asked for a quote on A new greensmower with grooming reels and the quote comes back with grooming parts listed on it but no price on these parts just one lump sum for everything I assume that the grooming reels are included after all it does list grooming on it. the call I got was that they left off the actual grooming shaft and blades because they made the mistake. This quote was included in three different quotes which I had the original, another one that added verticutting reels on and a third that was included in about an $80,000 package. And it seems funny to me that they found the problem when I asked for $3,000 to be knocked off the package deal which is about 4% only because I was going to include their sand pro over another competitions sand Pro. All of this went down over almost a month and the salesman had not visited me once.
   
   I sent him an email this weekend expressing my frustration over the issue and telling him my feelings about the service I have recieved. He has agreed to visit me tomorrow and talk it over.
   
   As I had said in the previous post I was just venting. I should not be having to do a salespersons job or tell them how to service their customers. I guess over time it is easy to get complacient in your duties.

   
   
   
   
8. Larry Allan

   

   0 posts
   
   7/23/2012 11:07 AM

   If the quote said groomers then it should include the blades and shafts. The groomer assembly will not groom without the other parts and for them to say any differently had to be just to come in at a lower price. The two companies I deal with would not have pulled something like that, and if they did "accidentally" they would make it right or they know it would be the last time I would deal with them

   
   
   
   
9. Kevin Girt

   

   0 posts
   
   7/23/2012 8:07 PM

   Okay, Wow I didn't know you could get a quote on grooming reels and when you go to buy them they aren't a complete unit. if that is the case then the salesman you dealt with does NOT need to be selling equipment and don't fret, he probably won't be for long. Over the years I've dealt with many and probably more than most ever will. He'll have to go back to being a supt, or better yet an asst supt at a course with little money and lots of hours. Yes that will teach him. And if the quote had on it what you wanted and the company didn't deliver, then talk to the other companies, they would love to make the competition look stupid.

   
   
   
   
10. Wahlin Scott B

    
    7/24/2012 6:07 AM

    Larry Allan said: If the quote said groomers then it should include the blades and shafts. The groomer assembly will not groom without the other parts and for them to say any differently had to be just to come in at a lower price. The two companies I deal with would not have pulled something like that, and if they did "accidentally" they would make it right or they know it would be the last time I would deal with them

    
    
    I am surprised you think this situation is that sinister. The guy made a mistake. I am glad I did not get banished from the industry for life because of a mistake I have made. That is the way many superintendents think though.
    
    I worked at a distributorship for several years. We had a club where the mechanic refused to listen to us regarding the proper tension on a belt. This resulted in the engine being blown several times. It had come to the point where we could re-build, but it would only last a year maybe. We were told by the superintendent to order a new engine. The engine came, but it was reconditioned. We wanted a new engine with a new engine warranty. It was going to take a month to get it. So we got the old engine running, so they could use the piece of equipment for the month. We delivered it without an invoice. No one informed the superintendent what was going on. They noticed it was the old engine and had a fit. To this day I think that guy thinks I tried to put one over on him.

    
    
    
    
11. James Smith

    

    112 posts
    
    7/24/2012 12:07 PM

    Scott Wahlin, CGCS said:

    Larry Allan said:

    
    
    I am surprised you think this situation is that sinister. The guy made a mistake. I am glad I did not get banished from the industry for life because of a mistake I have made. That is the way many superintendents think though.
    
    I worked at a distributorship for several years. We had a club where the mechanic refused to listen to us regarding the proper tension on a belt. This resulted in the engine being blown several times. It had come to the point where we could re-build, but it would only last a year maybe. We were told by the superintendent to order a new engine. The engine came, but it was reconditioned. We wanted a new engine with a new engine warranty. It was going to take a month to get it. So we got the old engine running, so they could use the piece of equipment for the month. We delivered it without an invoice. No one informed the superintendent what was going on. They noticed it was the old engine and had a fit. To this day I think that guy thinks I tried to put one over on him.

    
    
    If no one informed the Superintendent what was going on, what else could he of thought? That information should of been relayed to the superintendent even before you put the rebuilt engine in the machine in the first place! If that took place at my club I would feel the same way.
    
    I have to wonder what tension on the belt was all about. unless it was running too loose which may cause it to overheat and then burn up. I have a hard time seeing how a belt that is too tight causing a problem unless it snapped and then the engine overheated.

    
    
    
    
12. Clay Putnam

    

    33 posts
    
    7/24/2012 12:07 PM

    [youtube">http://www.youtube.com/watch?v=1u-I0D9ReqI[/youtube">

    
    
    
    
13. Wahlin Scott B

    
    7/24/2012 3:07 PM

    James Smith said: If no one informed the Superintendent what was going on, what else could he of thought? Mistakes were made. He could have asked. There was no invoice. He could of let us show him the re-order for the new engine, which was coming. That information should of been relayed to the superintendent even before you put the rebuilt engine in the machine in the first place! If that took place at my club I would feel the same way.
    
    I have to wonder what tension on the belt was all about. I am not an engineer. I do what the manual says and it has pretty much worked for me. unless it was running too loose which may cause it to overheat and then burn up. I have a hard time seeing how a belt that is too tight causing a problem unless it snapped and then the engine overheated.