Forum Groups

 

Forums / Website - Feedback & Help / online directory

online directory

17 posts
  1. Timothy Walker
    Timothy Walker avatar
    0 posts
    11/21/2011 5:11 PM
    Is there something that needs to be done so we do not have to log in multiple times to use the member online directory? I must log in on the new website then I get redirected to the old website where I must log in again to use the directory.



  2. Jason Baker
    Jason Baker avatar
    12 posts
    12/23/2011 10:12 AM
    I noticed no one answered your question. So I doubt anyone will answer mine, but here goes anyway, Why Can't I use the directory? It keeps telling me I have to be logged in, but I am logged in. It says Welcome Jason Baker in the corner of the page. I can use all other directories just not the membership.



  3. Andy Jorgensen
    Andy Jorgensen avatar
    1 posts
    12/23/2011 12:12 PM
    Try throwing in a few of the forbidden words, and you'll get an answer within a few minutes.



  4. Timothy Walker
    Timothy Walker avatar
    0 posts
    12/26/2011 10:12 PM
    it was only a month since my original post. It really is irritating to be logged into the main site then have to log in again on the next page to then get denied access to the directory. After I log in a third time I then have to log into the www2.gcsaa.org to access the directory. On average it takes 3 to 4 log ins to get to the directory.

    Jason fyi, try clicking on the online directory button after it denies you. then it will take you to the directory.



  5. Melvin Waldron
    Melvin Waldron avatar
    43 posts
    12/27/2011 7:12 AM
    Makes one wish for the paper directory again.

    Mel

    Melvin H. Waldron III, CGCS, Horton Smith Golf Course, City of Springfield/Greene County MO

  6. Timothy Walker
    Timothy Walker avatar
    0 posts
    12/27/2011 2:12 PM
    Mel,
    How easy it was to use



  7. Melvin Waldron
    Melvin Waldron avatar
    43 posts
    12/27/2011 3:12 PM
    Tim your right about that, even Peach could use it.

    Mel

    Melvin H. Waldron III, CGCS, Horton Smith Golf Course, City of Springfield/Greene County MO

  8. Keith Pegg
    Keith Pegg avatar
    0 posts
    12/27/2011 3:12 PM
    BallMark said: Makes one wish for the paper directory again.

    Mel


    I kept my paper directory for a long time but the changes were to much to keep up so all we have is the online. It is slow and hard to use but it does work. Computers were going to make life so easy.

    Keith
    Zama,



  9. Timothy Walker
    Timothy Walker avatar
    0 posts
    12/28/2011 10:12 AM
    surprised peach ahsn't chimed in on the paper version...hoever the log in issue has been reolved appaently...i have used it and it did not ask me to log in 3 times today.



  10. Christopher Chad D
    Christopher Chad D avatar
    12/29/2011 7:12 AM
    tjw161 said: it was only a month since my original post. It really is irritating to be logged into the main site then have to log in again on the next page to then get denied access to the directory. After I log in a third time I then have to log into the www2.gcsaa.org to access the directory. On average it takes 3 to 4 log ins to get to the directory.

    Jason fyi, try clicking on the online directory button after it denies you. then it will take you to the directory.


    Some History...
    During 2011 we (the IT staff) have been rewriting each piece of our system and moving the newly finished product to a more powerful and stable platform. In the past our systems would fail periodically because of power outages based on storms, brownouts, etc. First we moved the Job Boards, then the forums and most currently the new .org site. As we moved each system, it was disconnected from the old login process and was given its own process.

    And Now Back To Present Time...
    As discussed in the Chapter Delegates Meeting, our goal is to implement a process that will allow for each user to move from one of our systems to another without having to login each time. We are implementing that process first between the new site and the self assessment tool. Once they are linked together we will begin joining the Job Boards into the fold and then these forums. Basically, there will be a central login place that everything looks to in order to determine if a user is logged in. Once logged into any of the new systems, the user is automatically logged into all of the new systems.

    On To The Future...
    It would take too much time and effort to link the old system into our new systems. Instead we will begin moving the remaining sections of the old site, piece by piece. And as these pieces are moved over users will be able to skip the login process for that piece.

    Any thoughts on which part should be moved first??? Online Directory? One of the Super Tools? Some other part?



  11. Melvin Waldron
    Melvin Waldron avatar
    43 posts
    12/29/2011 9:12 AM
    One future moves, if it has been possible to track hits on various parts of the site, would that be an indicator as to what items to move first? Of course the log in issue could have changed the hits history, but if it was possible to go back and track them before the new site came on line? I know I don't use the directory on-line, I do use the member search instead. But I don't know what I would move next as I don't pay much attention when I'm navigating the site as to what is still on the old site. Has all of the chapter tools been moved yet? The recording of members points? Maybe member service sites should be first?

    Mel

    Melvin H. Waldron III, CGCS, Horton Smith Golf Course, City of Springfield/Greene County MO

  12. Timothy Walker
    Timothy Walker avatar
    0 posts
    12/29/2011 3:12 PM
    cchristopher said:
    tjw161 said: it was only a month since my original post. It really is irritating to be logged into the main site then have to log in again on the next page to then get denied access to the directory. After I log in a third time I then have to log into the www2.gcsaa.org to access the directory. On average it takes 3 to 4 log ins to get to the directory.

    Jason fyi, try clicking on the online directory button after it denies you. then it will take you to the directory.


    Some History...
    During 2011 we (the IT staff) have been rewriting each piece of our system and moving the newly finished product to a more powerful and stable platform. In the past our systems would fail periodically because of power outages based on storms, brownouts, etc. First we moved the Job Boards, then the forums and most currently the new .org site. As we moved each system, it was disconnected from the old login process and was given its own process.

    And Now Back To Present Time...
    As discussed in the Chapter Delegates Meeting, our goal is to implement a process that will allow for each user to move from one of our systems to another without having to login each time. We are implementing that process first between the new site and the self assessment tool. Once they are linked together we will begin joining the Job Boards into the fold and then these forums. Basically, there will be a central login place that everything looks to in order to determine if a user is logged in. Once logged into any of the new systems, the user is automatically logged into all of the new systems.

    On To The Future...
    It would take too much time and effort to link the old system into our new systems. Instead we will begin moving the remaining sections of the old site, piece by piece. And as these pieces are moved over users will be able to skip the login process for that piece.

    Any thoughts on which part should be moved first??? Online Directory? One of the Super Tools? Some other part?



    In the future, perhaps someone could communicate this? Or would that also take too much time and effort?



  13. Christopher Chad D
    Christopher Chad D avatar
    12/30/2011 9:12 AM
    tjw161 said: In the future, perhaps someone could communicate this? Or would that also take too much time and effort?


    Definitely not too much time or effort. Here are a few of the posts that we have responded to that were asking about the same concept:

    http://forums.gcsaa.org/viewtopic.php?f=8&t=380
    http://forums.gcsaa.org/viewtopic.php?f=8&t=234
    http://forums.gcsaa.org/viewtopic.php?f=8&t=231

    There are more out there but this should show that we have been on top of this issue and are nearly ready to begin the implementation. And as I mentioned it was also announced during the Chapter Delegates Meeting. We do realize that this will not fix the immediate issue with Member Directory but it will line all of our new products up with one login. And then we will begin the process of moving items like the Member Directory to the new site.

    And we are aware having to log in multiple times can be frustrating. That is one of the reasons why this issue is near the top of our list to complete.

    And I am guessing that your choice for the next piece to be moved over to the new site would be the Member Directory?



  14. Andy Jorgensen
    Andy Jorgensen avatar
    1 posts
    12/31/2011 8:12 AM
    Chad Christopher said:
    tjw161 said: In the future, perhaps someone could communicate this? Or would that also take too much time and effort?


    Definitely not too much time or effort. Here are a few of the posts that we have responded to that were asking about the same concept:

    http://forums.gcsaa.org/viewtopic.php?f=8&t=380
    http://forums.gcsaa.org/viewtopic.php?f=8&t=234
    http://forums.gcsaa.org/viewtopic.php?f=8&t=231

    There are more out there but this should show that we have been on top of this issue and are nearly ready to begin the implementation. And as I mentioned it was also announced during the Chapter Delegates Meeting. We do realize that this will not fix the immediate issue with Member Directory but it will line all of our new products up with one login. And then we will begin the process of moving items like the Member Directory to the new site.

    And we are aware having to log in multiple times can be frustrating. That is one of the reasons why this issue is near the top of our list to complete.

    And I am guessing that your choice for the next piece to be moved over to the new site would be the Member Directory?


    Chad,

    That's great that it was communicated in those threads, but, if you didn't click on it, you wouldn't see the response from GCSAA. And what about those that don't visit the forum but use the other parts of the website? We can't assume everyone is going to read information from a single source. That's why multiple channels work best.

    Perhaps including an "article" or something in GCM or on the website homepage providing and update of what's going on? I know we've had articles in the past speaking about the launch of the new website, but I don't believe those articles talked about the timeline for conversion or what parts will be switched over first. Also, a thread with the title of "Website Update" or something that would pique our interest to click on it. I know I, and others, won't click on a thread if the title is something obscure or uninteresting. That's why you are getting these questions pop up now.

    It's frustrating knowing we've spent the money to upgrade the website, and yet we are still having issues and reverting back to the old layout. Is there a deadline to get everything switched over?



  15. Wahlin Scott B
    Wahlin Scott B avatar
    12/31/2011 10:12 AM
    Andy Jorgensen said:
    Chad Christopher said:
    tjw161 said: In the future, perhaps someone could communicate this? Or would that also take too much time and effort?


    Definitely not too much time or effort. Here are a few of the posts that we have responded to that were asking about the same concept:

    http://forums.gcsaa.org/viewtopic.php?f=8&t=380
    http://forums.gcsaa.org/viewtopic.php?f=8&t=234
    http://forums.gcsaa.org/viewtopic.php?f=8&t=231

    There are more out there but this should show that we have been on top of this issue and are nearly ready to begin the implementation. And as I mentioned it was also announced during the Chapter Delegates Meeting. We do realize that this will not fix the immediate issue with Member Directory but it will line all of our new products up with one login. And then we will begin the process of moving items like the Member Directory to the new site.

    And we are aware having to log in multiple times can be frustrating. That is one of the reasons why this issue is near the top of our list to complete.

    And I am guessing that your choice for the next piece to be moved over to the new site would be the Member Directory?


    Chad,

    That's great that it was communicated in those threads, but, if you didn't click on it, you wouldn't see the response from GCSAA. And what about those that don't visit the forum but use the other parts of the website? We can't assume everyone is going to read information from a single source. That's why multiple channels work best.

    Perhaps including an "article" or something in GCM or on the website homepage providing and update of what's going on? I know we've had articles in the past speaking about the launch of the new website, but I don't believe those articles talked about the timeline for conversion or what parts will be switched over first. Also, a thread with the title of "Website Update" or something that would pique our interest to click on it. I know I, and others, won't click on a thread if the title is something obscure or uninteresting. That's why you are getting these questions pop up now.

    It's frustrating knowing we've spent the money to upgrade the website, and yet we are still having issues and reverting back to the old layout. Is there a deadline to get everything switched over?


    Maybe I am remiss, but I do not recall reading anywhere that the new website would be so fragmented. I rarely use anything except the Forums anymore because by the third time I am asked to log in I wonder if I am still at the legitimate website. At the very least this situation warrants a full blown article in GCM and maybe we should re-visit a new website completely.



  16. Christopher Chad D
    Christopher Chad D avatar
    1/3/2012 3:01 PM
    Scott Wahlin, CGCS said:
    Andy Jorgensen said:
    Chad,

    That's great that it was communicated in those threads, but, if you didn't click on it, you wouldn't see the response from GCSAA. And what about those that don't visit the forum but use the other parts of the website? We can't assume everyone is going to read information from a single source. That's why multiple channels work best.

    Perhaps including an "article" or something in GCM or on the website homepage providing and update of what's going on? I know we've had articles in the past speaking about the launch of the new website, but I don't believe those articles talked about the timeline for conversion or what parts will be switched over first. Also, a thread with the title of "Website Update" or something that would pique our interest to click on it. I know I, and others, won't click on a thread if the title is something obscure or uninteresting. That's why you are getting these questions pop up now.

    It's frustrating knowing we've spent the money to upgrade the website, and yet we are still having issues and reverting back to the old layout. Is there a deadline to get everything switched over?


    Maybe I am remiss, but I do not recall reading anywhere that the new website would be so fragmented. I rarely use anything except the Forums anymore because by the third time I am asked to log in I wonder if I am still at the legitimate website. At the very least this situation warrants a full blown article in GCM and maybe we should re-visit a new website completely.


    The login issue should mostly be resolved for the GCSAA sites as of this weekend. You should now only be asked to login once per visit unless you attempt to enter an area of the site that is more restricted than your access allows. We've done some quick testing with a couple of test login accounts and everything appears to be working.

    I think on the issue of logging in we saw things differently than some of the members. We saw it as a small change that would make the site more user friendly but not something that required notification. After seeing some of the posts in the forums we are now understanding this was a bigger issue to the members than at first glance. And once we realized that, it was already too late to add it to GCM because the lead time required was too great. We are planning on placing something in one of the next few This Week publications and possibly something in the FAQ section. As mentioned by one of the members on another post, we will now begin posting IT concerns like this under the Forums - Feedback & Help.

    Now that we realize this issue was bigger than first anticipated we thought it might be a good chance to engage some of you about which part of the old site should be moved first. Although not scientific in any way, it might give us a better understanding which part of the site is more important.

    PS - I wanted to mention that it is refreshing to have an engaging conversation with some of the members. And hopefully as time goes by all of you will notice a more responsive IT Department working with you.



  17. Andy Jorgensen
    Andy Jorgensen avatar
    1 posts
    1/3/2012 3:01 PM
    Chad,

    Thanks for the information.

    I can tell you that many of us are very happy with the forums and website as a whole, especially now that our real names are being seen in a post in the forums. It's also nice to have positive and timely feedback from the GCSAA staff when an issue is brought up. I would hope that it is a priority of GCSAA to have someone scan the posts each day, and route questions to the proper person for a timely answer instead of going days before getting a response. Even just a "we passed on your question" post works.

    Thanks for the help.



View or change your forums profile here.