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Employee Retention

10 posts
  1. Christopher Boldreghini
    Christopher Boldreghini avatar
    0 posts
    7/9/2016 8:07 PM
    I have a former assistant who has taken a superintendent job down the road. My old assistant has continuously offered some of my employees jobs. He knows their rate of pay so he adds a little more to entice them. I end up paying my employees more to keep them on staff. Today I had a third employee come to me and say that he was offered a job by him. How should I deal with this situation?

    Charlie Boldreghini

    Old Kinderhook



  2. Peter Bowman
    Peter Bowman avatar
    11 posts
    7/9/2016 11:07 PM
    You should tell him you are disappointed in him, and that you thought you trained him better than that. You should tell him to leave your guys alone. He should never call them and offer them a job. He should advertise the position some other way (newspaper, a job board, etc.).

    If you lose a guy or more to him from a job announcement then at least you know you're going to have to start paying your guys more.



  3. Mark Van Lienden
    Mark Van Lienden avatar
    14 posts
    7/10/2016 7:07 AM
    Chris, sounds like you are a good teacher your assistant has become a superintendent and wants people you have trained. Single handedly you are raising the level of pay for young people getting into the industry. Perhaps 20 years from now famous superintendents will talk about how you got them started. Perhaps you could set up your program thinking that they won't stay long. I know we all have budgets and it is harder than ever to meet these budgets however would you like to be remembered for meeting budgets or changing lives.



  4. Clay Putnam
    Clay Putnam avatar
    33 posts
    7/10/2016 3:07 PM
    Christopher,

    One golf course or business enticing another golf course's or business employees with an extra $ is nothing new. Happens all the time. Always has. However, this is a matter of courtesy particularly from a former staff member. Personally I see two opportunities. First, speak to the financial decision maker(s) of your club to explain that it is becoming extremely difficult for your golf course to compete with other businesses in the area in regard to hiring and retaining employees. Who knows, you may get a budget bump to help retain your staff. Then, drive to your former assistant's office and have a "sit down" with him to explain the displeasure with his uncouth recruiting methods and that courtesy is expected.

    If all else fails fall back on the "Steve Kurta" option of punching him in the face with a can of soup.



  5. Max Lamas
    Max Lamas avatar
    0 posts
    7/11/2016 9:07 AM
    Do you have employee contracts for your assistants? To late now but you could add a clause for the future. Here is a clause from one of my previous employers.

    "Non-Solicitation

    17. Any attempt on the part of the Employee to induce others to leave the Employer's
    employ, or any effort by the Employee to interfere with the Employer's
    relationship with its other employees and contractors would be harmful and
    damaging to the Employer. The Employee agrees that during the term of his
    employment with the Employer and for a period of three (3) years after the end of
    that term, the Employee will not in any way, directly or indirectly:

    a. induce or attempt to induce any employee or contractor of the Employer to
    quit employment or retainer with the Employer;
    b. otherwise interfere with or disrupt the Employer's relationship with its
    employees and contractors;
    c. discuss employment opportunities or provide information about
    competitive employment to any of the Employer's employees or
    contractors; or
    d. solicit, entice, or hire away any employee or contractor of the Employer.
    18. This obligation will be limited to those that were employees or contractors of the
    Employer when the Employee was employed by the Employer."

    For your current situation? First I would sit back and ask myself; why are people leaving me? If its a simply a small bump in pay, is my management style off? Am I an ass to work for?

    If you are a great person to work for; I wouldn't do anything. It means your employees are just not happy and you don't need unhappy employees working for you.



  6. Melvin Waldron
    Melvin Waldron avatar
    43 posts
    7/11/2016 10:07 AM
    Max Lamas said: Do you have employee contracts for your assistants? To late now but you could add a clause for the future. Here is a clause from one of my previous employers.

    "Non-Solicitation

    17. Any attempt on the part of the Employee to induce others to leave the Employer's
    employ, or any effort by the Employee to interfere with the Employer's
    relationship with its other employees and contractors would be harmful and
    damaging to the Employer. The Employee agrees that during the term of his
    employment with the Employer and for a period of three (3) years after the end of
    that term, the Employee will not in any way, directly or indirectly:

    a. induce or attempt to induce any employee or contractor of the Employer to
    quit employment or retainer with the Employer;
    b. otherwise interfere with or disrupt the Employer's relationship with its
    employees and contractors;
    c. discuss employment opportunities or provide information about
    competitive employment to any of the Employer's employees or
    contractors; or
    d. solicit, entice, or hire away any employee or contractor of the Employer.
    18. This obligation will be limited to those that were employees or contractors of the
    Employer when the Employee was employed by the Employer."

    For your current situation? First I would sit back and ask myself; why are people leaving me? If its a simply a small bump in pay, is my management style off? Am I an !%@*x& to work for?

    If you are a great person to work for; I wouldn't do anything. It means your employees are just not happy and you don't need unhappy employees working for you.


    Max,

    That verbiage in the contract is pretty interesting. Do you know if that would hold up in court? And if so, would it be worth the costs of paying a lawyer? Would you have to include that verbiage in your regular crew's contracts? (like they have one) For regular staff members I could see it not even worth it, (and it seems un-American, to deny someone to go take another job for better pay?) but could see it an issue with say a contractor working on a renovation or some similar project, although I would suspect the contract signed for that work being done would protect the course from a contractor leaving? But what do I know, I'm not a lawyer.

    I can concur, I lost a seasonal to another course in season a few years ago due to pay difference, of course working for the city, we are pretty set in policies to where I couldn't have offered him anymore anyway, but even so, I wouldn't have offered more in season, it wouldn't have been fair to others, so instead of 1 unhappy crew member I let leave, I would have had about 6 unhappy because he got a raise and they didn't.

    But I can see the way it was hard to get help this year, how loosing anyone is tough. (resist entering a political comment here)

    Mel

    Melvin H. Waldron III, CGCS, Horton Smith Golf Course, City of Springfield/Greene County MO

  7. Christopher Boldreghini
    Christopher Boldreghini avatar
    0 posts
    7/11/2016 11:07 AM
    Thank you all for the replies. I always end up bumping my employees pay and keep them. I do watch budgets closely, so it does aggravate me that my former assistant causes me to increase my labor budget. I always run one less employee than the budgeted amount which leaves me a buffer for OT and raises. I know its tough becoming a new superintendent but at least show some respect to your colleagues and reach out to them when you are faced with a struggle. We play golf together through out the year so the next time we play I'm going to put a can of soup in my golf bag just in case I don't get through to him verbally :D. Not really but I thought that was funny. Charlie Boldreghini Old Kinderhook



  8. Max Lamas
    Max Lamas avatar
    0 posts
    7/11/2016 11:07 AM
    Time and Place. I am pretty sure it would hold up in court if it was within a certain amount of time and the place is relevant to your business. If he was to manage a golf course in the next state over, there is nothing you can do. That business is not within your local market.

    Worth the cost? not at all, especially for your regular grounds crew. For an assistant, I think it would be worth it. An assistant that goes on to become a superintendent usually has better assets and more in the bank to loose than a regular grounds employee.

    If it remains to be a problem year after year; you probably should speak with the town lawyers and see if there is anything you can do.

    I'd just write him off and carry on with my life. Be a cold day in hell before i would ever help my ex. assistant that did that to me.



  9. Gary Carls
    Gary Carls avatar
    19 posts
    7/11/2016 12:07 PM
    Christopher,

    Employees leaving for other jobs that pay more or offer better opportunity will always be around. If your course wants to retain good employees they need to offer them the proper incentives and pay. Some staff may leave simply because they want the chance to work with the person who is recruiting them. While it is always tough to lose good employees those same employees still have to look out for what is in their own best interest and might be a better situation for their families in the long run.

    When I took my last job with the City I was able to offer good jobs to several of my former employees that not only paid them substantially more but also offered them great benefits. While I know my former employer may not have been happy about losing those employees in the end it was good that they got into positions that made things much better for their families. I also lost good employees over the years in a similar fashion but always tried to keep in mind that they were moving so they could take care of their families or advance in their careers.

    All you can do is try to treat your employees as well as your budget will allow you to and be proud of the fact that you must be doing a good job training them if they are in demand at other courses.

    Gary K. Carls, CGCS, President - Oakland Turfgrass Education Initiative

  10. Keith Fellenstein
    Keith Fellenstein avatar
    0 posts
    7/13/2016 10:07 AM
    Max Lamas said: Do you have employee contracts for your assistants? To late now but you could add a clause for the future. Here is a clause from one of my previous employers.

    "Non-Solicitation

    17. Any attempt on the part of the Employee to induce others to leave the Employer's
    employ, or any effort by the Employee to interfere with the Employer's
    relationship with its other employees and contractors would be harmful and
    damaging to the Employer. The Employee agrees that during the term of his
    employment with the Employer and for a period of three (3) years after the end of
    that term, the Employee will not in any way, directly or indirectly:

    a. induce or attempt to induce any employee or contractor of the Employer to
    quit employment or retainer with the Employer;
    b. otherwise interfere with or disrupt the Employer's relationship with its
    employees and contractors;
    c. discuss employment opportunities or provide information about
    competitive employment to any of the Employer's employees or
    contractors; or
    d. solicit, entice, or hire away any employee or contractor of the Employer.
    18. This obligation will be limited to those that were employees or contractors of the
    Employer when the Employee was employed by the Employer."

    For your current situation? First I would sit back and ask myself; why are people leaving me? If its a simply a small bump in pay, is my management style off? Am I an !%@*x& to work for?

    If you are a great person to work for; I wouldn't do anything. It means your employees are just not happy and you don't need unhappy employees working for you.



    I'm no expert, but how does this contract have any teeth? Who is going to enforce it, and what kind of penalty would they face? Once the employee has been "poached" the harm is done and no going back. In my experience, it comes down to how much you are willing to pay to keep help and whether or not you have the assets to outcompete the other bidder(s). I don't fault the employee, and always try to point out the other benefits beside just pay that we can offer. In the end, it is up to them. I also try to point out to former assistants that in this industry we try to help one another and once bridges are burned and you have a reputation, people are a lot less eager to help out.



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