5/18/2016 9:05 AM
I set up a bonus program that scored employees in various categories that I could easily quantify. Each category was broken down into sub-categories that made up the overall program. The categories were all weighted and when added together equaled 100%. It seems complicated but really scores the employee in important categories and creates a nice incentive for the employees and the objectives were clear.
The categories I setup were as followed with their respective % and subcategories:
Quality of Service (20%)
-- includes Member Satisfaction, course conditions, facility maintenance
Job Performance (20%)
-- Appearance, productivity, care of equipment, working with others
Budget (10%)
-- above, meet, below
Attendance (25%)
--tardiness, absent, leaving early, etc.
Safety (25%)
--accidents, negligence, disrespecting equipment, destruction of property, mistreating others
In order for an employee to even be eligible for the bonus, they had to score 80% or higher. I wasn't looking for average. I wanted to and expected above average on a daily basis. This is a quarterly bonus program and each employee was eligible for a certain amount based on several factors including position, tenure, current wage, etc.
As an example, if Employee A was eligible in the 1stQ for $150 and employee A scored an 80% during this quarter, employee A would receive a bonus of $120. I would meet with each employee privately and discuss their grade and bonus and review with them ways to improve if needed.
I am more than happy to share this and/or discuss in more detail. Hope it helps.